mbk48 Privacy Policy

mbk48 may collect the following types of information from users in order to operate its services properly:

1.1 Identity Information

• Full name, date of birth, and information relating to national identity card or passport.
• Email address and mobile phone number.
• Residential address in Bangladesh.

1.2 Financial and Payment Information

We collect your payment information to process deposits and withdrawals. mbk48 supports bKash, Nagad, Rocket, Upay, and bank transfer methods. Relevant account numbers or reference information for these methods may be recorded.

1.3 Technical Information

• IP address, browser type and version.
• Device identifier information (device ID, operating system).
• Session duration, page visits, and log files.
• Data collected from cookies and similar tracking technologies.

1.4 Communication Information

When you contact our support team via live chat or email ([email protected]), records of that conversation may be stored.

mbk48 uses your information for the following legitimate purposes:

2.1 Account Management

To complete the registration process, verify accounts, and keep your profile secure.

2.2 Financial Transactions

To process deposits and withdrawals securely and to prevent fraud.

2.3 Customer Support

To resolve your inquiries, complaints, and issues via 24/7 live chat and email.

2.4 Security and Fraud Prevention

To maintain platform security, detect unauthorized access, and enforce responsible gaming processes.

2.5 Service Improvement

To continuously improve the quality of mbk48's services by analyzing user experience.

2.6 Communication

To inform you of important account-related notifications, security alerts, and policy changes.

mbk48 does not sell your personal information to any third party for commercial purposes. However, information may be disclosed in the following circumstances:

3.1 Service Providers

Trusted parties who assist with payment processing, technical infrastructure maintenance, and customer support — under strict confidentiality agreements.

3.2 Legal Obligations

When required to provide information in compliance with a court order or a legal directive from a government or regulatory authority.

3.3 Security Protection

When necessary to prevent or investigate fraud, hacking, or other wrongful activity against the platform.

Outside of the above cases, mbk48 does not share your information with anyone.

mbk48 applies industry-standard technical and organizational measures to protect your personal information:

• SSL Encryption: All data transfers are encrypted using SSL (Secure Socket Layer) technology.
• Access Control: Only authorized personnel have access to user data, and they are required to follow strict confidentiality rules.
• Server Security: Data is stored on secure servers that undergo regular security audits.
• Firewall and Monitoring: Suspicious activity is detected and prevented through real-time monitoring systems.
• Password Protection: Your password is stored in hashed format — it is never stored in plain readable form.

However, no data transmission over the internet can be guaranteed to be 100% secure. We take every precaution, but complete security cannot be assured.

mbk48 uses cookies to operate the site properly and to improve user experience.

5.1 Types of Cookies

• Essential Cookies: Required for login sessions and account security.
• Performance Cookies: Analyze which pages of the site are used most.
• Functionality Cookies: Remember your preferred language and settings.

5.2 Cookie Control

You can disable cookies from your browser settings. However, please note that disabling certain cookies may limit some functionality on mbk48.

mbk48 retains user information only for as long as necessary to provide its services. Specifically:

• All relevant information is maintained for the duration that an account remains active.
• After an account is closed, certain information may be retained for a defined period due to legal obligations or dispute resolution needs.
• Records of financial transactions are kept for the period specified by applicable laws and regulations.
• Once the need to retain data has ended, it is deleted by secure means.

As a user of mbk48, you have the following rights regarding your own information:

7.1 Right to Access

You may request to know what information we hold about you.

7.2 Right to Rectification

You may request a correction if there is any inaccuracy or error in your information.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted, though this may be limited where legal obligations apply.

7.4 Right to Object

You may object to your information being used for a specific purpose.

To exercise these rights, email [email protected].

mbk48 is a platform for users aged 21 and above only. We do not knowingly collect information from any minor. If we become aware that a minor has created an account, that account and the associated information will be deleted immediately.

The mbk48 platform uses third-party payment gateways in some cases (bKash, Nagad, Rocket, Upay, and bank transfer). These third-party services have their own privacy policies. mbk48 is not responsible for how they collect or use data. You are advised to read the relevant provider's policy before making a payment.

mbk48 reserves the right to change or update this Privacy Policy at any time. For significant changes, we will post a notice on the site and inform you via your registered email. Continued use of the site after any changes will be taken as acceptance of the revised policy. The latest version of the policy will always be available on this page.

This Privacy Policy is governed and interpreted in accordance with applicable laws and regulations. We believe in fair play and transparency in protecting user information, and we are committed at all times to serving the best interests of our users.